Note: This page was last updated in August 2020 and is intended only for members of the Institute for Nonprofit News (INN), the Local Independent Online News Publishers (LION), the NJ News Commons and Facebook Journalism Project grantees under a Facebook-supported program to enhance the social media skills of small, independent and nonprofit news organizations. The program is being coordinated by the Center for Cooperative Media at Montclair State University.
The Center for Cooperative Media is home to the Facebook Fundamentals desk, a partnership with the Facebook Journalism Project to provide ongoing support via our virtual Facebook help desk and small group webinars with Center consultants. Beginning in September 2020, the Facebook Fundamentals desk will also offer free social media strategy audits for local, independent and/or nonprofit news publishers in North America. These resources and the social audit program are free of charge and are available to members of LION (Local Independent Nonprofit News), INN (the Institute for Nonprofit News), members of the NJ News Commons, as well as Facebook Journalism Project grantees.
Below is a list of links to basic tools and channels you should know about as it relates to some of the major social platforms, as well as resources you have access to as part of this project.
1. Social media problem solving
Are you having trouble getting verified on Facebook? Do you need help untangling an issue in Business Manager? Do you need access to the media support portal or CrowdTangle? The Center can help. This consulting is free to members of LION, INN, the NJ News Commons or grantees of the Facebook Journalism Project.
2. Social media audits
Learn how to use Facebook and Instagram to connect with new users, engage your audience and grow your revenue in this focused, 90-minute session. During this free social media and engagement audit conducted by consultant Ashley Woods Branch, we’ll examine what’s working for your publication and talk through new strategies to connect with your readers. You will receive personalized, actionable recommendations to improve your business, including a digital report delivered at the conclusion of your session. This social audit is free to members of LION, INN, the NJ News Commons or grantees of the Facebook Journalism Project.
3. Facebook, Google, LinkedIn, Newsletter, Analytics and Membership Fundamentals programs
In late 2017, we launched a project we called the Facebook Fundamentals desk. You can read more about it here. The program paired news orgs with consultants for one-on-one sessions focusing on basics for Facebook. In 2018, we expanded it to include more of a wider audience development fundamentals focus, as well as webinars specifically for Facebook and Google. Then in 2019 we added more sessions on newsletters, analytics, membership and LinkedIn. Click through the links below to register. Note that these are hosted on a rolling basis of about two sessions a month. If there is one you’d like to register for but currently no open times are shown, let us know: email@example.com.
Below are sessions currently available for members of INN, LION, the NJ News Commons and Facebook Journalism Project grantees:
- Facebook Fundamentals: This program offers small-group webinars with a focus on Facebook.
- Google Fundamentals: This program offers small-group webinars with a focus on Google and search.
- LinkedIn Fundamentals: This program offers small-group webinars with a focus on LinkedIn.
- Newsletter Fundamentals: This program offers small-group webinars with a focus on growing newsletter subscriber lists.
- Analytics Fundamentals: This program offers small-group webinars with a focus on Google Analytics and segmenting your audience to put an emphasis on loyal readers.
- Membership Fundamentals: This program offers small-group webinars with a focus on membership programs for news and information entities.
- Reddit Fundamentals: This program offers small-group webinars with a focus on using Reddit for news and information entities.
4. A beginner’s guide to community-powered social media marketing
This series from Red Root Marketing offers short video lessons and downloadable templates with simple hyperlocal social media marketing strategies and techniques to help news organizations gain brand awareness, grow audiences and build community engagement. Lessons are organized by four simple milestones that every news organization needs to grow their audience. (Watch this video to get a sneak peek.) We have 15 passes to the courses, which are available on the Teachable platform. To request access to one of those 15 credentials, please email Stefanie Murray at firstname.lastname@example.org.
The following links have been compiled as part of this project and will continue to be updated as we add more resources. If we’re missing a link you think should be added here, email the Center at email@example.com.
Documentation you may need:
- Set up your Facebook Business Manager to help organize and manage your business.
- Register your page as a news Page on Facebook: Follow the step-by-step process and learn about the 5 benefits of registering for publishers.
- Read about Facebook’s community standards.
- Learn more about how News Feed works and download the “News Feed Today: A Guide for News Publishers” here.
- Get free training on how to use Facebook’s advertising platform through Blueprint.
- Got a problem? If you’re a news publisher, you can get help through Facebook’s Media Support Portal. Access to this portal requires approval; if you don’t have access yet, we can get you signed up. Read this first before applying for access, and if you’re a member of INN, LION, the DJC or NJNC, file a support ticket using this link.
- Sign up to receive the latest news and updates from the Facebook Journalism Project.
- Follow the Facebook Journalism Project on Facebook and join their News, Media and Publishing Group.
Bios for consultants
- Ned Berke is an audience development strategist. He currently works with publications both global and local to innovate audience-driven business models in his roles at the Tow-Knight Center and the Center for Cooperative Media.
- Ashley Woods Branch is the founder of Detour, a local newsletter startup based in Detroit. She also coaches publications on audience-focused strategies and entrepreneurial growth. Ashley previously led consumer experience and digital strategy at the Detroit Free Press and has been a Marshall Memorial Fellow and a visiting Nieman Fellow at Harvard University.
- Meena Thiruvengadem is a digital strategy consultant who works at the intersection of audience and revenue. She has led global audience teams at Bloomberg and Business Insider, developing strategic partnerships and driving sharp increases in audience, revenue and traffic across platforms. She works closely with Facebook, Twitter, Instagram, LinkedIn, SmartNews and Flipboard. She has a track record of building audiences for a variety of publishers and journalists and training journalists in social media best practices.
If you have any questions, let us know! Email the Center at firstname.lastname@example.org.
About the Center for Cooperative Media: The Center is a grant-funded program of the School of Communication and Media at Montclair State University. Its mission is to grow and strengthen local journalism and support an informed society in New Jersey and beyond. The Center is supported with general operational funding from Montclair State University, the Geraldine R. Dodge Foundation, Democracy Fund, the New Jersey Local News Lab (a partnership of the Geraldine R. Dodge Foundation, Democracy Fund, and Community Foundation of New Jersey), and the Abrams Foundation. For more information, visit CenterforCooperativeMedia.org.